Shipments and returns

Packages are generally dispatched within 2 days after receipt of payment and are shipped via CTT registered mail with tracking number and drop-off with required signature, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

If shipping address was inputted correctly or you'd like to amend the information please contact Customer Service immediately. Changes cannot be made once the order has been shipped.

Delivery time includes processing and delivery. 

Processing time : 1-3 business days processing time from Portugal 

For an estimate of shipping times, please reference the times below: 

  • Portugal: 1-2 business days
  • Spain: 3-4 business days
  • United Kingdom: 6-8 business days
  • United States: 15-30 business days
  • Europe: 8-15 business days
  • Italy:  10-15 business days
  • Australia, New Zealand and Oceania: 15-25 business days
  • China: 15-25 business days 

Orders can be tracked via the Site/Application, indicating the location of the goods at each moment until final delivery. 

*During sale periods and festive holidays the delivery time may be longer than normal. 

INTERNATIONAL BUYERS: Please be aware that you will be responsible for any taxes, customs fees, or other amounts levied by your home country. Please check with your Customs office and/or Postal Service if you are concerned about possible tariffs.

All orders ship from Portugal (EUROPE) 

Returns 

All returns and claims must be authorized by lapetitesardine.pt by email within 14 days after receiving the items. 

REGISTERED USER

If you made your purchase using a registered account, please send your request directly from your account within 14 business days from receiving your order:

• Log in to your account and click "Order History and Details",

• Select the order you’d like to return/exchange and click "Details",

• Check that the information has been entered correctly, fill in the Return form that appears. Specify which item(s) you’d like to return, and whether you’d prefer a refund or a Voucher to be used on future purchases, click "Request A Return " or add a message.

UNREGISTERED USER

If you made your purchase as a guest user, or without having logged in to your account, email us your specific request at info@lapetitesardine.pt within 14 business days from receiving your order.

In your request, please be sure to specify: First and last name of the purchaser, the order confirmation number, and the the articles you wish to return. 

FOR BOTH REGISTERED AND UNREGISTERED USERS

Once we’ve received and approved your return request, we will send you a confirmation email containing the Return Authorisation Number. The Return Request Approved email must be printed and included with the article(s) you are returning.

Once you’ve received the Return Authorisation Number, return your item(s) to the addresse indicated in the e-mail.

We strongly recommend using a courier service or registered mail in order to be entitled to a refund by said provider in case of stolen or lost merchandise. Return shipping and handling costs are at your expense, and items purchased online must be shipped within 14 days from receiving the Return Authorisation Number. The 14 days will be calculated from the postmark date.

Once we’ve received the returned item(s) and confirmed that the merchandise shows no signs of use, wear, or damage, you’ll be contacted by our Customer Service Team, who will send you proof of reimbursement as soon as possible.

Your refund will be payable with the same payment method you chose for purchase. Visit your La Petite Sardine® Account to check the status of your returns and the amount owed to you.

We are not responsible for returned items lost in the mail, customs, damage in transit. 

We do not refund shipping cost and do not accept returns from countries outside EU. 

If after 3 weeks you have not received your refund, please contact on info@lapetitesardine.pt to let us know and we will investigate further.

For futher returns instructions, please contact us at: info@lapetitesardine.pt 

Exchanges 

Unfortunately La Petite Sardine® does not accept exchanges, if you wish to exchange an item the easiest way is to return the item  and place a new order with the item(s) of your choice after get refund.

If you have any questions, we recommend you contact our Customer Service prior to purchasing. We will respond promptly within one business day.