Shipments and returns
Packages are generally dispatched within 1-2 business days after receipt of payment, unless mention “made to order” on article description. and are shipped via CTT registered mail or MRW with tracking number and drop-off with required signature, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
If shipping address was inputted correctly or you'd like to amend the information please contact Customer Service immediately. Changes cannot be made once the order has been shipped.
Delivery time includes processing and delivery.
Processing time : 1-2 business days processing time from Portugal, unless mention “made to order” on article description.
Please note that during busy seasons (for example Christmas) there might be some delays in the processing of orders. Should we not have all products in stock, the order will be pending until we receive the product in stock. We will inform you if there are delays in the shipments. You can always check the stock status on the product page.
For an estimate of shipping times, please reference the times below:
CTT INTERNATIONAL REGISTERED MAIL (Signed for) :
- United Kingdom: 5-7 business days
- Germany: 5 business days
- France: 15 business days
- Italy: 7-10 business days
- Russia: 10 business days
- Europe: 5-15 business days
- United States: 15-30 business days
- Australia, New Zealand and Oceania: 15-25 business days
- Japan: 7-10 business days
- China: 20-30 business days
MRW :
- Portugal : 1-2 business day
- Spain: 1-2business day
Please note that the delivery time made take up to 12 days longer if it has to go through customs.
Orders can be tracked via the Site/Application, indicating the location of the goods at each moment until final delivery.
*Most shipping methods are trackable, but if your order has shipped and there's no link to a tracking number, this means it shipped via a non-trackable method.
***During sale periods, festive holidays and the current COVID-19 PANDEMIC the delivery time may be longer than normal.
La Petite Sardine® is not responsible for failed deliveries caused by the following scenarios:
- Customer providing the wrong shipping address
- Failure to receive shipments due to inability to sign for the package
- Failure to accept delivery due to refusal to pay customs and duties
- Postal Service or delivery company strike
- Due to the current COVID-19 situation.
In the scenarios above, we can provide a full refund on product cost after it has been sent back to us and received. But if the package is not sent back but instead gets lost or destroyed, we cannot provide a refund as our products have been destroyed due to negligence on buyer's side.
In the rare case that your package did not arrive, and it was not for the above reasons. For example package is stolen by a third party, please contact us at info@lapetitesardine.pt and we will investigate further and come up with a solution.
All orders ship from Portugal (EUROPE)
INTERNATIONAL BUYERS: Please be aware that you will be responsible for any taxes, customs fees, or other amounts levied by your home country. Please check with your Customs office and/or Postal Service if you are concerned about possible tariffs.
Returns
All returns and claims must be authorized by lapetitesardine.pt by email within 14 days after receiving the items. We do not refund shipping cost and do not accept returns from countries outside EU.
PLEASE BE SURE TO RETURN THE PRODUCT IN NEW, UNUSED CONDITION AND INCLUDING THE ATTACHED TAGS, we do not accept returns for any non-faulty product or products that have been worn and tags removed.
REGISTERED USER
If you made your purchase using a registered account, please send your request directly from your account within 14 business days from receiving your order:
• Log in to your account and click "Order History and Details",
• Select the order you’d like to return/exchange and click "Details",
• Check that the information has been entered correctly, fill in the Return form that appears. Specify which item(s) you’d like to return, and whether you’d prefer a refund or a Voucher to be used on future purchases, click "Request A Return " or add a message.
UNREGISTERED USER
If you made your purchase as a guest user, or without having logged in to your account, email us your specific request at info@lapetitesardine.pt within 14 business days from receiving your order.
In your request, please be sure to specify: First and last name of the purchaser, the order confirmation number, and the the articles you wish to return.
FOR BOTH REGISTERED AND UNREGISTERED USERS
Once we’ve received and approved your return request, we will send you a confirmation email containing the Return Authorisation Number. The Return Request Approved email must be printed and included with the article(s) you are returning.
Once you’ve received the Return Authorisation Number, return your item(s) to the addresse indicated in the e-mail.
We strongly recommend using a courier service or registered mail in order to be entitled to a refund by said provider in case of stolen or lost merchandise. Return shipping and handling costs are at your expense, and items purchased online must be shipped within 14 days from receiving the Return Authorisation Number. The 14 days will be calculated from the postmark date.
Once we’ve received the returned item(s) and confirmed that the merchandise shows no signs of use, wear, or damage, you’ll be contacted by our Customer Service Team, who will send you proof of reimbursement as soon as possible.
Your refund will be payable with the same payment method you chose for purchase. Visit your La Petite Sardine® Account to check the status of your returns and the amount owed to you.
We are not responsible for returned items lost in the mail, customs, damage in transit.
We do not refund shipping cost and do not accept returns from countries outside EU.
If after 3 weeks you have not received your refund, please contact on info@lapetitesardine.pt to let us know and we will investigate further.
For futher returns instructions, please contact us at: info@lapetitesardine.pt
Exchanges
Unfortunately La Petite Sardine® does not accept exchanges, if you wish to exchange an item the easiest way is to return the item and place a new order with the item(s) of your choice after get refund.
If you have any questions, we recommend you contact our Customer Service prior to purchasing. We will respond promptly within one business day.
LA PETITE SARDINE WARRANTY
La Petite Sardine® is responsible for quality defects that may occur during the manufacture after this has been assessed by the brand´s Technical Assistance.
For warranty purposes, product maintenance or repair shall be executed by La Petite Sardine®, which shall not be held responsible for the product´s incorrect repair or maintenance carried out by others.
After analysing the product, La Petite Sardine® has the right to decide on its repair or replacement with na equivalent product or its sucessor. The average deadline for returning a product to the customer is 30 days.
The following are not part of the Warranty:
- Wear due to incorrect usage and friction;
- Cut material (by piercing or pointy objects);
- Accidents such as exposure to high temperatures, solvents, acid, water or others;
- Broken or forced latches or zippers;
- Deformed product as a result of improper storage or weight excess;
- Improper use by the owner or third parties, including incorrect cleaning of the material;
- Stains caused by contact with coloured materials and clothes that bleed out.
If the warranty cannot be applied, we shall provide a refund that will include repair and all inherent expenses.
DIRECTIONS FOR USE:
- Maintain your basket bag´s original colour. La Petite Sardine® recommends that its customers reduce contact with materials and clothes that bleed out and regularly clean the surface with a damp cloth and mild soap.
- Do not use chemicals or solvents.
- Do not immerse the product in water.
- Light colours may easily stain when in contact with coloured materials, such as jeans or others.
- Use a dry cloth on hardware.
- Do not use water on leather, and do not use dye that may damage it or stain the surrounding area.
IMPORTANT:
These situations are not part of the warranty:
VARNISH
Varnish is a very resistente material; however, just like any other material, it requires special care in order to remain shiny and scratch-free. One of the most common situations that occur with this type of material is appearance of scratches caused by friction. When putting your basket bag, leather goods, and accessories away, make sure that the varnish is not in contact with other materials that may absorb or transfer colour.
SERIGRAPHED LEATHER
Since crude leather is a delicate material, it may become less dense through time as a result of friction. This is a natural process and it shall not be considered as a manufacture defect.
MATERIAL AND ALTERNATIVES
La Petite Sardine® articles are handcrafted; therefore, it is possible for pieces not to be identical. La Petite Sardine does not consider these situations as manufacturing defects.
GOLDEN INSERTS
This article includes gilded inserts finalised with varnish coating in order to protect it. However, thoughout its use and eventual wear, the original colour of these inserts may fade. Therefore, La Petite Sardine® does not accept responsibility whatsoever.